Privacy Policy

1. Overview

This Privacy Policy explains how Starter Business Kit collects, uses, stores, and shares information when you use Starter Business Kit, including our website, starter kit downloads, website planning tools, client portal, messaging features, and related services.

Starter Business Kit helps people starting local service businesses access free starter kits, plan website content, request follow-up about website packages, and communicate with our team.

2. Information we collect

Contact and account information

We may collect your name, email address, password, business name, phone number, account role, signup intent, starter kit interest, and account preferences.

Starter kit and lead information

When you request a starter kit, we may collect your email address, business name, selected kit, download activity, email opt-in status, tokenized download link details, and related timestamps.

Website planner and project information

We may collect business basics, services offered, pricing notes, service areas, quote form preferences, business description, origin story, differentiators, licenses or insurance notes, customer details, domain and existing website details, website goals, timeline, package preferences, package recommendations, and submitted planner records.

Website inquiries and messages

If you submit a website inquiry or use portal messaging, we may collect the information you provide in forms and messages, along with message status, sender role, timestamps, and related project context.

Device, log, and security information

We may collect technical information such as browser type, device type, operating system, IP address, user agent, approximate location derived from IP address, request logs, referral URLs, feature usage, error details, and security signals used to protect forms, download links, and accounts.

Communications

If you contact us, respond to emails, request support, or submit feedback, we may collect the information you choose to provide.

3. How we use information

We use information to:

• Provide, operate, secure, and maintain the service.
• Create and manage user accounts and authenticated sessions.
• Deliver starter kit download links and validate tokenized download sessions.
• Save website planner progress, generate package recommendations, and display submitted project summaries.
• Respond to website inquiries, support requests, and portal messages.
• Send transactional emails, including account notices, download emails, planner confirmations, admin notifications, and unread message reminders.
• Improve content, resources, planner flows, reliability, usability, and security.
• Detect, prevent, and respond to spam, suspicious requests, abuse, fraud, security incidents, or policy violations.
• Comply with legal obligations and enforce our Terms of Use.

4. How information is shared

We do not sell your personal information. We may share information in the following limited situations:

With our team and administrators

Information you submit may be visible to authorized team members or administrators so they can review planner submissions, respond to messages, follow up on website inquiries, and support your account.

With service providers

We may share information with vendors that help us operate the service, such as hosting providers, content management systems, email providers, analytics tools, spam or security tools, customer support tools, and payment processors if paid services are offered.

For legal, safety, and security reasons

We may disclose information if we believe it is necessary to comply with law, enforce our Terms, protect rights and safety, investigate fraud or abuse, secure the service, or respond to valid legal requests.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Emails and notifications

We may send service-related emails or messages about starter kit delivery, account confirmation, website planner submissions, admin follow-up, portal messages, support requests, security, and changes to the service.

If you choose to receive marketing or follow-up communications, you may unsubscribe where required by law. Some transactional or account-related messages may still be sent when needed to provide or administer the service.

6. Cookies and similar technologies

We may use cookies, local storage, session storage, and similar technologies to keep you signed in, remember preferences, route requests, measure usage, troubleshoot issues, and protect forms, accounts, and download links.

7. Data retention

We retain information for as long as needed to provide the service, maintain your account, respond to inquiries, deliver starter kits, support website planning, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of the service.

If your account is deleted, login records, planner data, portal messages, and starter-kit lead records associated with your account may be deleted, while certain business records may be retained after contact details and message content are removed or de-identified.

Backup, log, fraud-prevention, and security records may persist for a limited period according to our operational needs.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet, cloud, email, or electronic storage system is completely secure. You are responsible for using a strong password and protecting access to your account and devices.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can update some account information in the account area, delete your account where that feature is available, or contact us for help with your account or personal information. We may need to verify your identity before responding to certain requests.

10. Children’s privacy

Starter Business Kit is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

11. International users

Your information may be processed and stored in countries other than where you live. These countries may have data protection laws that differ from the laws in your jurisdiction.

12. Third-party services

The service may integrate with or rely on third-party services, such as hosting providers, email providers, analytics providers, content management systems, payment processors, security tools, and external websites. Those third parties may process information according to their own terms and privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the service, by email, or by other reasonable means. The updated version will be identified by the “Last updated” date above.

14. Contact

Questions or requests about this Privacy Policy can be sent to:

support@starterbusinesskits.com